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Customer Service

  • Shipping & Delivery

    when shopping at www.kitchenandflooringoutlet.com you will get information about the price in total including delivery costs before you reach the final confirmation.If the product is in stock in our warehouse the delivery dates are between 7 - 14 business days . If the product is out of stock delivery time for the order is 10 - 16 days. Due to the weight and fragile nature of our products, we do not offer any kind of expedited shipping options.Immediately after submitting your order, you will receive an order confirmation. when we have accepted your order, you will receive an invoice on your e-mail, which constitutes a binding agreement between you and minimum a/s. for your information, the order confirmation is not an invoice and the purchase is not final before you have received an invoice from us. please check your spam folder to ensure that our mail has not been filtered.

  • Privacy & Security

    Kirtchen and Flooring Outlet may collect and use Users information for the following purposes: To improve customer service Information that the User provides helps us respond to User customer service requests and support needs more efficiently. To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site We may use User feedback provided to improve our products and services. To process payments We may use the information Users provide about themselves when placing an order to provide service to that order. We do not share this information with outside parties except to conduct the business of and marketing of Kitchen and Flooring Outlet .

  • Returns & Replacements

    Kitchen & Flooring ® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, You can send and email to customer support.Once a product has been installed, it cannot be returned.Kitchen & Flooring ® is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

    Special orders cancelled prior to shipping cannot be refunded . Custom order countertops, Treadwell stair parts, cabinets, etc. are non-refundable once tendered.

    • When you’ve got our flooring, we’ve got your back. The STAINMASTER® Limited Warranty guarantees your floor has no manufacturing defects. It will not wear out, fade or stain
    • We provide a minimum of 10 years warranty on all our floorings
    • This limited warranty does not cover wear or damage due to improper installation, cleaning, care or maintenance Warranty is voided if the product is not installed by an authorised KFO installer
  • Ordering

    Placing your order with Kitchen and Flooring Outlet is fast and easy. Once you have found your product, simply add it to your cart and checkout. If you have any issues entering your order you can always call us

  • Payment, Pricing & Promotions

    Payment Methods Kitchen and Flooring accepts Visa, MasterCard and Paypal . All credit card order payments are processed in full upon providing payment details and clicking "Checkout." For orders processed using Paypal and AmazonPay, your order summary will be redirected to AmazonPay or Paypal.com where you will log-in to your account and authorize payment. Once this step in completed, you will be returned to Kitchen and Flooring Outlet .

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